FAQs

Where is my order?

We will send you an email when your order leaves our warehouse. Once your order ships, you can track it using the tracking number in your shipment confirmation email. For more information, email us at order@samurairose.com.

How can I exchange or return an item?

You have up to 25 days from the reception of your order to exchange your item for another size or request a refund.

It’s very simple! Return the items by mailing it to the following address:

Samurai Rose Returns
P.O.Box 159
Franklin Park, NJ 08823

We recommend that you track and insure your package, at your expense, as we are not responsible for any items that fail to reach us.

Can I cancel or change my order?

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.

If you change your mind, you can return your garments once you have received your order. For more information, email us at order@samurairose.com.


How can I pay for my purchases?

PAYPAL
To pay via PayPal, select this payment method and click on 'Confirm payment'. You will then be redirected to the PayPal website to proceed with the payment.

I have not received all the items in my order. What should I do?

Check your email to see whether we have sent you an email informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

Remember that your purchase may have included various deliveries which will be received on different dates. Check your purchase confirmation email to see if it applies.

If you have not received any email and your purchase did not have various deliveries, contact us at order@samurairose.com and we will reply to you as soon as possible.

The items received are incorrect or are defective. What should I do?

If you have received an item that is defective or different to the one purchased, we will refund these items and the proportional part of the original delivery costs for the defective garment as soon as we receive them at our warehouses and inspect the condition of the garments. Restrictions may apply.

In these cases, returns or exchanges must be returned via Standard, Ground or Regular shipping method. Please remember to include the receipt for the delivery costs of the refund.

Which countries do you ship to?
At this time, we deliver to customers in the United States and Canada.